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Our NetOPS team is Australia based and available for your business 24x7. Our in-house Network Operations team live local but think global.
Our support team has all the required certifications, including Cisco, to ensure even the first level of support has a comprehensive understanding of your business network topology.
Monitoring your premium services with our live HALO platform gives you 24x7 protection and alarm notification. Our business customers appreciate our approach to network monitoring and action.
Dedicated personnel are also the key to a long term relationship. All clients receive active account management, direct access to Operation Managers and our NetOPS centre, and regular on site service reviews.
Cisco’s award winning Smartnet Global Support service underpins our network to the edge which includes any of our equipment on your premises.
ViaIP has strategic alliances with local service operators in over 1800 locations world wide (380 in Australia). This enables the ability to deploy trusted local engineers to your site, where ever you may be.
Our VIP portal gives you instant access to ViaIP’s live ticketing system, reports, HALO, order forms and service specification.
VIP Portal Login
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