Support

 

ViaIP’s Network Operations, NetOPS, is the heart of our business class communications and service delivery. We understand that it is critical for your business to relay on a 24x7 service support and that your network is actively monitored for disruptions every single day of the year. 

Our NetOPS team is Australia based and is available for your business whenever you need it the most. The in-house Network Operations team of Via IP lives local but thinks global, providing your business with the highest level of support in the industry. The members of our NetOPS team are all experienced certified Cisco engineers. Via IP ensures that even the first level of support has a comprehensive understanding of your business network topology.

Monitoring your premium services with our live HALO platform gives your network 24x7 protection and alarm notification. We make sure viruses are detected before they even reach your network.

 

This is how we act when incidents are detected: 

 

 

Dedication of our employees has been the key in the long term relationship we have with our customers. All clients receive active account management, direct access to Operation Managers and access to the NetOPS centre. We regularly make onsite service reviews to make sure your network runs at the highest level of performance. Cisco’s award winning Smartnet Global Support Service underpins our network to the edge which includes any of our equipment on your premises.

ViaIP has strategic alliances with local service operators in over 1800 locations worldwide (380 in Australia). This enables the ability to deploy trusted local engineers to your site, where ever your business is located.

The VIP portal on our website enables you to have instant access to ViaIP’s live ticketing system, reports, HALO, order forms and service specification.

 

 

Support network with the highest level of service in the industry. Call Via IP today.